State Farm® Insurance Agent Jay Bernard

Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

Review on Review on

What our customers say about us...

Laura S t e v e n s

March 28, 2024

5 out of 5

"These people are the best insurance company in Arkansas!"

M. Grinder

February 27, 2024

5 out of 5

"Had insurance all ready when they contacted me but come to find out , they were cheaper for the same policy coverage and didn't cost me a startup fee. Thank you to Chloe for contacting me !!!"

Michael Flaherty

January 2, 2024

1 out of 5

"They are great until you need something. Don't keep paying for Jay's over the top office space. Go to progressive. Avoid this place at all cost."

JoJo Fox

June 20, 2023

5 out of 5

"Very nice gift shop, very informative museum. Very clean and well presented. It is $10 a person but decent discount for veterans, enlisted and seniors. This is the 3rd time I've been here and enjoyed it every time"

Caroline Whitaker

June 18, 2023

5 out of 5

"Insurance"

Dillon Rasco

June 11, 2023

5 out of 5

"Best service!!!"

Amber Poland

March 9, 2023

5 out of 5

"Great service very professional helped me save alot on the coverage I needed. Highly recommend!"

Amie Rudd

December 17, 2022

5 out of 5

"Over 20 years with this team of individuals. Excellent service. Always taking care of me. Super helpful when I need them. Thanks guys"

amanda beene

December 7, 2022

5 out of 5

"Recently moved all our cars, home, plup, and life insurance to Jay Bernard office. Working with Austin has been such a wonderful experience, his customer service is top notch. He has answered all of our questions, ran several options that I have requested; he has been beyond patient and made our policy changes extremely easy! I highly recommend his office and Austin!"

Ryan Mize

November 23, 2022

1 out of 5

"My family has been with Jay at State Farm for well over a decade now. We have multiple families, each with home, car, and life insurance policies. We've been consistent customers, who've never missed our payments and my family has never filed a claim since we've been with State Farm. However, several months ago we had a water leak in our home. We had the problem identified and received a quote to have it fixed. $41,000 to fix everything correctly, but no worries, we've got insurance and a great relationship with them, right? Well, several weeks after we filed a claim (weeks without us having water at our house) we call to see where we are in the claims process, since we haven't heard from them and no inspector has called to schedule an appointment. We were told that the claim handler never submitted our claim, and we would have to start over with a new claim handler. Fast forward another week or two, instead of receiving any communication regarding establishing an appointment for a claims inspector to come out, we receive a letter saying that our claim is completely denied. Their reason, "there is no damage to the house". Even though our repair bill is $41,000, evidently there's no damage to the house? Especially when you never even had anyone come look? How is that possible? Needless to say, if you just need an insurance card and not necessarily the protection they are supposed to provide for your family, Jay's business is great. But if you actually need the protection you pay for, and not just the card they send you, I'd suggest you do what my family is doing and look somewhere else. This business took our money under false pretenses for decades and then left us hanging out to dry with a $41,000 bill when our family needed them the most."

Patricia L

October 8, 2022

5 out of 5

"Hands down the best state farm place of business the ladies are on top of it and everyone there knows there stuff. Anyone of them can help you in your worst situation Jay Bernard is the state farm Goat 🐐 Go there you won't be let down Thanks Jay B"

Jennifer DeForest

September 14, 2022

5 out of 5

"Best insurance company in conway"

Debbie Berkner

September 13, 2022

5 out of 5

"They were prompt with my claim and very easy to work with."

R S

May 10, 2022

1 out of 5

"Agent did not follow thru charged me for service I did not recieve."

anthony jones

October 18, 2021

5 out of 5

"Great place for insurance. Awesome, great and friendly staff."

Teresa Allen

September 19, 2021

5 out of 5

"Love this place, they are always so friendly and helpful! 2 thumbs up & 5 stars 🙂"

Clara Dreamer

September 5, 2021

5 out of 5

"Wonderful place to get insurance. Very nice people"

Kay Peterson

August 28, 2021

5 out of 5

"Wonderful service"

Rose Sontag

August 23, 2021

4 out of 5

"Had a accident and state farm was the insurance company for them. They paid all my bills and settled with me without any problems."

Bobby Bradford

July 16, 2021

5 out of 5

"The best, Dawn is so cool, fire I guess they say now. Most polite and kind person ever."

Kim Isfalt

June 30, 2021

5 out of 5

"They're always so friendly and quick to help if we need any assistance at all. We are very happy with them."

ᏂᏋᏝᏋᏁ ᏕᏖᏒᎥᏁᎶᎦᏋᏝᏝᎧᏇ

June 30, 2021

5 out of 5

"This office does a great job! Wonderful customer service! They were very helpful when I had to file a claim."

D

June 16, 2021

5 out of 5

"Awesome people, Great local agency"

Brian Fletcher

May 25, 2021

5 out of 5

"They are very good people and take GREAT care of me and my wife"

Erin Haugen

March 16, 2021

5 out of 5

"We are the owners of the Painted Goat and Pug flea markets here in Conway, which State Farm helped us get the best insurance coverage for our two locations. Jay and Alisa were professional, attentive and made us feel much more at ease with our business. I’d highly recommend them to anyone!"

What our customers say about us...

Laura S t e v e n s

March 28, 2024

5 out of 5

"These people are the best insurance company in Arkansas!"

M. Grinder

February 27, 2024

5 out of 5

"Had insurance all ready when they contacted me but come to find out , they were cheaper for the same policy coverage and didn't cost me a startup fee. Thank you to Chloe for contacting me !!!"

Michael Flaherty

January 2, 2024

1 out of 5

"They are great until you need something. Don't keep paying for Jay's over the top office space. Go to progressive. Avoid this place at all cost."

JoJo Fox

June 20, 2023

5 out of 5

"Very nice gift shop, very informative museum. Very clean and well presented. It is $10 a person but decent discount for veterans, enlisted and seniors. This is the 3rd time I've been here and enjoyed it every time"

Caroline Whitaker

June 18, 2023

5 out of 5

"Insurance"

Dillon Rasco

June 11, 2023

5 out of 5

"Best service!!!"

Amber Poland

March 9, 2023

5 out of 5

"Great service very professional helped me save alot on the coverage I needed. Highly recommend!"

Amie Rudd

December 17, 2022

5 out of 5

"Over 20 years with this team of individuals. Excellent service. Always taking care of me. Super helpful when I need them. Thanks guys"

amanda beene

December 7, 2022

5 out of 5

"Recently moved all our cars, home, plup, and life insurance to Jay Bernard office. Working with Austin has been such a wonderful experience, his customer service is top notch. He has answered all of our questions, ran several options that I have requested; he has been beyond patient and made our policy changes extremely easy! I highly recommend his office and Austin!"

Ryan Mize

November 23, 2022

1 out of 5

"My family has been with Jay at State Farm for well over a decade now. We have multiple families, each with home, car, and life insurance policies. We've been consistent customers, who've never missed our payments and my family has never filed a claim since we've been with State Farm. However, several months ago we had a water leak in our home. We had the problem identified and received a quote to have it fixed. $41,000 to fix everything correctly, but no worries, we've got insurance and a great relationship with them, right? Well, several weeks after we filed a claim (weeks without us having water at our house) we call to see where we are in the claims process, since we haven't heard from them and no inspector has called to schedule an appointment. We were told that the claim handler never submitted our claim, and we would have to start over with a new claim handler. Fast forward another week or two, instead of receiving any communication regarding establishing an appointment for a claims inspector to come out, we receive a letter saying that our claim is completely denied. Their reason, "there is no damage to the house". Even though our repair bill is $41,000, evidently there's no damage to the house? Especially when you never even had anyone come look? How is that possible? Needless to say, if you just need an insurance card and not necessarily the protection they are supposed to provide for your family, Jay's business is great. But if you actually need the protection you pay for, and not just the card they send you, I'd suggest you do what my family is doing and look somewhere else. This business took our money under false pretenses for decades and then left us hanging out to dry with a $41,000 bill when our family needed them the most."

Patricia L

October 8, 2022

5 out of 5

"Hands down the best state farm place of business the ladies are on top of it and everyone there knows there stuff. Anyone of them can help you in your worst situation Jay Bernard is the state farm Goat 🐐 Go there you won't be let down Thanks Jay B"

Jennifer DeForest

September 14, 2022

5 out of 5

"Best insurance company in conway"

Debbie Berkner

September 13, 2022

5 out of 5

"They were prompt with my claim and very easy to work with."

R S

May 10, 2022

1 out of 5

"Agent did not follow thru charged me for service I did not recieve."

anthony jones

October 18, 2021

5 out of 5

"Great place for insurance. Awesome, great and friendly staff."

Teresa Allen

September 19, 2021

5 out of 5

"Love this place, they are always so friendly and helpful! 2 thumbs up & 5 stars 🙂"

Clara Dreamer

September 5, 2021

5 out of 5

"Wonderful place to get insurance. Very nice people"

Kay Peterson

August 28, 2021

5 out of 5

"Wonderful service"

Rose Sontag

August 23, 2021

4 out of 5

"Had a accident and state farm was the insurance company for them. They paid all my bills and settled with me without any problems."

Bobby Bradford

July 16, 2021

5 out of 5

"The best, Dawn is so cool, fire I guess they say now. Most polite and kind person ever."

Kim Isfalt

June 30, 2021

5 out of 5

"They're always so friendly and quick to help if we need any assistance at all. We are very happy with them."

ᏂᏋᏝᏋᏁ ᏕᏖᏒᎥᏁᎶᎦᏋᏝᏝᎧᏇ

June 30, 2021

5 out of 5

"This office does a great job! Wonderful customer service! They were very helpful when I had to file a claim."

D

June 16, 2021

5 out of 5

"Awesome people, Great local agency"

Brian Fletcher

May 25, 2021

5 out of 5

"They are very good people and take GREAT care of me and my wife"

Erin Haugen

March 16, 2021

5 out of 5

"We are the owners of the Painted Goat and Pug flea markets here in Conway, which State Farm helped us get the best insurance coverage for our two locations. Jay and Alisa were professional, attentive and made us feel much more at ease with our business. I’d highly recommend them to anyone!"