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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Bob Capps

August 15, 2026

5  out of  5
rating by Bob Capps
"We have had many insurance agents in the 57 years we have been married. NEVER has one of them been as spectacular as Jay. The underwriter wanted leaves blown off our roof that I had not accomplished for the first time in the 26 years we have had this home. JAY came to our house, climbed on the roof and cleaned it off because at 75 I could not. I would have hired someone to do the job but JAY sent a time and day to do it for us. There are few people in this world that would do it for NO CHARGE ! He is one of a kind. His office staff treated me like I was family and it was. really appreciated. The premiums were lower than 6 other firms that I contacted. WE ARE SO HAPPY WE FOUND THE JAY BERNARD AGENCY ESPICALLY JAY AND HIS TEAM"
We responded:
"Thank you so much for your wonderful review! We’re truly honored by your kind words. We’re grateful you felt treated like family by our office team, and so happy we were able to be there for you. We appreciate your trust and we’re here whenever you need us! - Jay"
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Brenda Gay

August 6, 2026

5  out of  5
rating by Brenda Gay
"We have had our home and auto insurance with Jay Bernard for several years now and have had excellent service from his office! Unfortunately, we have had a few incidents requiring claims, but their assistance has been the best... always so helpful, friendly, and kind! We have received fast answers and help from employees like Gina Riddle and others on their team. We do not hesitate to recommend Jay Bernard's office for all your insurance needs!"
We responded:
"Thank you so much for the wonderful review! We truly appreciate your loyalty over the years and are grateful for the opportunity to help with both your home and auto insurance.

While we’re sorry you’ve had a few incidents requiring claims, we’re glad our team—especially Gina Riddle—was able to provide the friendly, helpful, and prompt support you deserve.

Thank you again for recommending our team—we’re here for you anytime you need us! - Jay"
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jansen riddle

August 5, 2026

5  out of  5
rating by jansen riddle
"Jessica does a great job at providing the services needed. They are always on top of things when I need them"
We responded:
"Hi Jansen—thank you so much for your review! We’re happy to hear that Jessica provides the services you need and that she’s always on top of things when you need help. We truly appreciate your support! - Jay"
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Betsy Petty

August 4, 2026

5  out of  5
rating by Betsy Petty
"The staff is always friendly and helpful. Would definitely recommend giving them a call for your insurance needs."
We responded:
"Thank you for your wonderful review! We’re so glad to hear our staff has been friendly and helpful, and we really appreciate your recommendation. If you ever need anything with your insurance, we’re here to help—just give us a call! Enjoy your week. - Jay"
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Tiffany Daniel

August 4, 2026

5  out of  5
rating by Tiffany Daniel
"State Farm has our auto & homeowners policies. We recently changed & they made the change seamlessly for us! Lexi was professional, courteous & willing to go the extra mile to assist us!
They also had my mother’s policies before she passed. We had to make a claim & Bernards State Farm did a wonderful job of handling things & putting our mind at ease. Normally dealing with insurance companies isn’t pleasant, but they made it a good experience!"
We responded:
"Thank you so much for the wonderful review! We truly appreciate you trusting State Farm with your auto and homeowner's policies, and we’re glad the recent change was seamless for you.

We’ll also be sure to share your kind words with Lexie—she’ll be thrilled to hear that she was professional, courteous, and went the extra mile for you.

And we’re sorry for your loss, but we’re honored that you chose Jay Bernard State Farm during such a difficult time. We’re grateful that we were able to assist you with your mother’s policies and that the claims process helped put your mind at ease.

If there’s anything else we can do for you, please don’t hesitate to reach out. Enjoy your week. - Jay"
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Sherry

August 3, 2026

5  out of  5
rating by Sherry
"I have auto an home owner policy. Gina does a great job alway friendly an willing to help. It’s alway a pleasure working with Gina or Jessica."
We responded:
"Thanks, Sherry, for your positive review. Wishing you the very best weekend. Enjoy the weather. - Jay "
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Lyssa Gipson

July 24, 2026

5  out of  5
rating by Lyssa Gipson
"State Farm (Jay Bernard) for the win! They “show up” when you really need them! And…I have to brag on Kaitlyn, (my go to girl!) I have never felt more secure with an insurance company. They always come through. Just one call, snd your questions or concerns are answered. Thank you for always being there!"
We responded:
"Hi Lyssa. Thank you so much for the wonderful review! We’re thrilled to hear Kaitlyn has been such a reliable go-to for you—knowing you feel secure with your coverage and that your questions are answered with just one call means everything. Thanks again for trusting our team!"
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Leslea Clark

July 24, 2026

5  out of  5
rating by Leslea Clark
"Lexie, Kaitlyn, and the whole office are very helpful and knowledgeable! Great customer service."
We responded:
"Thank you so much for the wonderful review, Leslea! We’re thrilled to hear Lexie, Kaitlyn, and the team were helpful and knowledgeable—and that you received great customer service. We truly appreciate your support! - Jay"
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Hunter Kelley

July 24, 2026

5  out of  5
rating by Hunter Kelley
"Chloe is always fantastic. She is always doing the most to make sure my family has the coverage we need. Most respectful customer service I have ever received. Even when we aren’t insured through State Farm Chloe is reaching out to check coverages to help maximize our savings. We may not be insured by State Farm right now but if we ever switch back it will be because of Chloe I can promise you. If your thinking of switching to State Farm I can assure you Chloe will make sure your family is taken care of!"
We responded:
"Thank you so much for the kind words! We’re thrilled to hear that Chloe has consistently gone above and beyond to help your family get the coverage you need. It means a lot that you’ve experienced such respectful, attentive service—and we truly appreciate you sharing your recommendation. If you ever have any questions or need anything, we’re always here for you. - Jay"
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Barry Marshall

July 23, 2026

5  out of  5
rating by Barry Marshall
"Great People!!!"
We responded:
"Thanks, Barry, for your positive review. I'm so fortunate to have a wonder team that truly cares about the people we service. Thanks again and enjoy your weekend. - Jay"
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Bradley Ayers

July 21, 2026

5  out of  5
rating by Bradley Ayers
"This is my home-base for anything I need extra assurance with ... with people that make my life a little less stressful by taking the time to explain whats confusing, help before I ask for it, and actually respond back to questions and concerns over my account and the things they keep safe.. Happy to be a part of the State Farm Family!!!"
We responded:
"Hi! Thank you so much for sharing that! We’re truly glad you chose us as your home base. It means a lot to hear that you feel more supported—especially with explanations, timely help, and responsive communication about your account and the protections you have in place.

We’re happy to have you as part of the State Farm family, and we’re always here to make things a little easier. - Jay"
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Thomas Haywood

July 8, 2026

4  out of  5
rating by Thomas Haywood
"Kaitlyn solved everything,after months of frustration she took care of it ,she's awesome 👍"
We responded:
"I'm sorry for the time and frustration. We’re so glad Kaitlyn was able to get everything resolved for you. We truly appreciate your kind words—Kaitlyn will be thrilled to hear this. - Jay"
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Eric Bostick

July 6, 2026

5  out of  5
rating by Eric Bostick
"I really appreciate the staff at this location. Lexi gave me the best quote for the policies my family needs. Exceptional work."
We responded:
"Thank you so much for your kind review! We’re thrilled to hear you appreciated our staff, and we’ll be sure to recognize Lexi for helping you find the best quote for the policies your family needs. We’re glad you had an exceptional experience, and we look forward to serving you again! - Jay"
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Jeff Hall

June 29, 2026

5  out of  5
rating by Jeff Hall
"I the saying like a good neighbor ? Ever hear of that? I have the greatest ins agents office anyone could ever ask for... ty jay you and youre team are the best . Sincerely Jeff and Sheila hall"
We responded:
"Hi Jeff and Sheila! Thank you so much for the kind words and for leaving this wonderful review. 😊

Yes—“Like a good neighbor, State Farm is there.” We’re so glad you feel supported by our team, and we truly appreciate your trust. Please don’t hesitate to reach out anytime—we’re always here to help. - Jay "
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James Daniel

June 28, 2026

5  out of  5
rating by James Daniel
"I had the pleasure of working with Lexie at State Farm for a few homeowners insurance policies and auto insurance policies. We had been shopping around because our rates just seemed to continually go up with our other carrier that we had been using for over ten years. Lexie gave us very competitive quotes for the same coverages and made the transition from our old carrier to State Farm extremely easy. Once we had our home and auto switched over she gave us quotes for my father's home, auto, and cabin. Those quotes were also cheaper for the same coverages and she made switching all of those policies over just as painless as the first set of policies were to switch over. She made a pretty stressful process feel like it wasn't so terrible. She was always available to answer any questions that I had and she made sure that she had everything handled very quickly. I would definitely recommend her to anyone that is looking for insurance. We called them because they took care of my mother in law's insurance policies and she loved them."
We responded:
"Thank you so much for your wonderful review! We’re truly grateful you chose Lexie at State Farm and for sharing your experience.

It means a lot that she was able to help you find competitive quotes, make the transition smooth, and handle everything quickly and efficiently—especially across your home, auto, and your father’s policies. We’re also happy to hear that the process felt less stressful and that your mother-in-law had a great experience as well.

Your recommendation means the world to us. Thank you again for your trust! - Jay"
Profile photo of Lexi Devore

Lexi Devore

June 25, 2026

5  out of  5
rating by Lexi Devore
"Lexie did an outstanding job helping us find great insurance rates while making sure we still had the coverage we needed. She took the time compare options and explain the differences between policies so we could make an informed decision.
What impressed us most was her commitment to finding the best value. She wasn’t focused on making a quick sale—she genuinely wanted to help us save money while protecting our home, vehicles, and family. Lexie was responsive, knowledgeable, and easy to work with throughout the entire process. We highly recommend her to anyone looking for someone who will work hard to find competitive quotes and excellent coverage."
We responded:
"Lexi, thank you so much for your kind words! We’re thrilled to hear you had a great experience and that we were able to find insurance rates that fit your needs while still delivering the right coverage for your home, vehicles, and family.

We truly appreciate you noting Lexie's dedication to comparing options and explaining the differences—making an informed decision is always the goal. Thank you again for highlighting Lexie. - Thanks, Jay. "
Profile photo of Grant Webb

Grant Webb

June 24, 2026

5  out of  5
rating by Grant Webb
"Lexie was excellent to work with throughout the entire process. She was knowledgeable, responsive, and took the time to thoroughly explain her product and answer all of our questions. Her professionalism and attention to detail made the experience very positive from start to finish. While we ultimately decided to move in a different direction, that decision was based on our specific needs rather than the quality of service provided. Lexie did a fantastic job, and I would not hesitate to recommend her to others looking for someone who is helpful, courteous, and genuinely invested in helping her clients."
We responded:
"Thank you so much for your thoughtful review! We’re glad to hear Lexie was knowledgeable, responsive, and took the time to explain everything clearly while answering all your questions.

We also appreciate you recognizing her professionalism and attention to detail. And while you decided to move in a different direction based on your specific needs, we’re still grateful we had the opportunity to help. Please note, our doors are always open should you need help. - Jay"
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Matt McJunkins

June 24, 2026

5  out of  5
rating by Matt McJunkins
"Lexie has been an incredible resource for our customers. She consistently goes above and beyond to make sure people understand their options and feel comfortable with the decisions they are making. Her patience, professionalism, and willingness to answer questions have made a lasting impression on everyone she works with. What sets Lexie apart is her genuine desire to help others. She takes the time to listen, understand each person's unique situation, and provide guidance that is tailored to their needs. Our customers frequently comment on how responsive, caring, and knowledgeable she is throughout the process. We are grateful for the level of service she provides and highly recommend her to anyone looking for someone who truly cares about helping people."
We responded:
"Thank you so much for the kind words and for sharing your experience! We’re thrilled to hear Lexie has made such a positive impact —especially with her patience, professionalism, and commitment to helping you understand the options.

I'll be sure to pass along your feedback to Lexie. And thanks again for recognizing her—she truly does care and goes above and beyond every time. - Jay "
Profile photo of N D

N D

June 23, 2026

5  out of  5
rating by N D
"We were in need of insurance coverage that no one else seemed to be able to help us with, a friend referred us to JayBernard, and I am so glad we listened , Lexie Mendolia worked with us as we transitioned all of our insurance needs over to the this State Farm insurance agent, it was a friendly, professional, quick and surprisingly easy transition. We were so pleased with this atmosphere, The entire staff was very helpful. We were so pleased with Lexie that we decided to add life insurance In addition to everything else. I wish everything was this easy. 💯"
We responded:
"Thanks so much for sharing your experience! We’re truly glad our team and Lexie Mendolia were able to help you get the coverage you needed, and that your transition to State Farm felt friendly, professional, quick, and easy.

I'll be sure to pass along your kind words to Lexie and the entire team—your recommendation and the decision to add life insurance mean a lot to us. 💯"
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Scott Adamson

May 14, 2026

5  out of  5
rating by Scott Adamson
"I’ve had an excellent experience working with this agency. Deserae has been prompt, concerned, and truly knowledgeable every step of the way. It’s clear she genuinely cares about her clients and takes pride in providing reliable, professional service. I feel confident knowing my insurance needs are in such capable hands. Highly recommend"
We responded:
"Thank you so much for your wonderful review! We’re thrilled to hear you had an excellent experience. Deserae truly cares about her clients, and we’re glad her prompt communication, knowledge, and professionalism made you feel confident about your insurance needs. We really appreciate your recommendation! - Jay"
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Tiffany Foster

May 13, 2026

5  out of  5
rating by Tiffany Foster
"Great communication skills and such an amazing team!"
We responded:
"Thank you, Tiffany, for your positive review of our team. We wish you a wonderful weekend. - Jay "
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Tallin Brown

May 12, 2026

5  out of  5
rating by Tallin Brown
"great customer care and the best rates!"
We responded:
"Thanks, Tallin, for your positive review of our team. Enjoy your weekend. - Jay "
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Mae Dietz

May 7, 2026

5  out of  5
rating by Mae Dietz
"Great company to work with. Very knowledgeable with prompt and professional service. They always have the customer's best interest in mind."
We responded:
"Thank you for the wonderful review! We’re glad you’ve had a great experience working with our team. We truly appreciate your kind words about our knowledge, prompt service, and commitment to putting the customer first. - Jay"
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Karson Adamson

May 7, 2026

5  out of  5
rating by Karson Adamson
"Deserae was super helpful!"
We responded:
"Hi Karson, Thanks for taking the time to recognize Deserae. She’s incredibly talented, and we’re so glad to have her on our team. Enjoy your week. —Jay"
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Brittney McBride

April 30, 2026

5  out of  5
rating by Brittney McBride
"Gina is always extremely friendly and professional, she makes you feel very comfortable while talking about any questions you may have and puts you at ease! She is a great asset to the State Farm team!!"
We responded:
"Thank you so much for your kind review! We’re thrilled to hear that Gina is always friendly and professional, and that she helps you feel comfortable and at ease when you have questions. We’re lucky to have her as part of the State Farm team—your support truly means a lot! - Jay"